Get in touch with BSKY Picker
Have a question, run into a problem, or want to tell us the tool did something you did not expect? We would like to hear from you. The fastest way to reach a real person on our team is by email at [email protected].
We read every message that comes in. Whether you are a first-time user trying to figure out how to paste a post link, a brand with a billing question, or someone who found a bug at two in the morning, your message lands with us, and we take it seriously.
The best way to reach us
For most things, email is the way to go. Send your message to [email protected] and give us a bit of detail about what you need. The more you tell us up front, the faster we can help.
If you are writing about a problem with a specific giveaway, it helps enormously if you include:
- The link to the Bluesky post you were working with
- What you were trying to do (for example, pick three winners with a keyword filter)
- What actually happened instead
- A screenshot, if you have one
Little details like these save a round of back-and-forth and get you a real answer sooner.
What we can help with
We are happy to help with just about anything related to the tool. Common reasons people write to us include:
Getting started. If you are new to BSKY Picker and not sure how to run your first draw, tell us where you are stuck, and we will walk you through it. There are no silly questions here.
Filters and settings. Keyword filters, including or excluding replies, picking multiple winners, exporting results. If a setting is not behaving the way you expected, describe what you set and we will figure it out with you.
Billing and subscriptions. Questions about the monthly or yearly plan, changing your plan, or anything related to your payment through Stripe. Point us to the email address on your account and we can look into it.
Bugs and glitches. If something broke, we want to know. A clear description of what went wrong, plus a screenshot, helps us fix it faster for you and for everyone else who might hit the same snag.
Feature requests. A surprising amount of what BSKY Picker does today came from users asking for it. If you wish the tool did something it currently does not, tell us. We keep a running list and we do act on it.
Feedback of any kind. Praise, criticism, confusion, ideas. It all helps us make the tool better.
How quickly you will hear back
We aim to answer emails as quickly as we reasonably can. We are a focused team rather than a giant support department, which means your message reaches someone who actually knows the product, but it also means we are not staffed around the clock. If you write outside normal working hours, hang tight and we will get back to you.
If your question is urgent, say so in the subject line. It helps us spot the messages that cannot wait.
A note on privacy
When you email us, we only use your message and contact details to answer your question and, if needed, follow up with you. We do not add you to marketing lists you did not ask for, and we do not pass your details to anyone else. If you want to know more about how we handle information, our Privacy Policy covers it in full.
Before you write, this might save you time
A lot of common questions are already answered on our FAQ page. If you are wondering how the random selection works, whether you need to log in, how many winners you can pick, or how much the tool costs, you may find your answer there in under a minute. It is worth a quick look before you send an email, though of course you are always welcome to write to us anyway.
Working with us on bigger campaigns
If you are an agency or a brand running larger promotions, we are happy to talk. Sometimes a campaign has needs that go beyond a single draw, such as running several giveaways in a stretch, keeping clean records for a client, or making sure exports line up with the way your team reports results. Email us with a short description of what you are planning, and we will tell you honestly whether BSKY Picker is a good fit and how to get the most out of it.
We would rather point you in the right direction than sell you on something that does not match what you need. If the tool can save you real time, we will show you how. If your situation calls for something we do not offer yet, we will say so.
If you use our other picker tools
BSKY Picker is part of a family of picker tools that cover other platforms, including Discord, YouTube, Instagram, TikTok, Reddit, LinkedIn, Twitch, and more. If your question is about one of those tools rather than the Bluesky one, you are still welcome to email [email protected], and we will make sure it reaches the right place. Many creators run giveaways across several platforms at once, and we are glad to help you keep all of them running smoothly.
We are an independent tool
One thing worth repeating here: BSKY Picker is not affiliated with Bluesky. We are an independent product built to work with the platform. If your question is actually about your Bluesky account itself, such as login trouble or something happening inside the Bluesky app, that is something Bluesky's own support handles rather than us. But if it is about picking winners, running a fair draw, or anything to do with our tool, you are in the right place.
Say hello
Even if you do not have a problem to solve, we like hearing how people are using BSKY Picker. If you ran a giveaway that went well, or you have a story about a contest that grew your following, drop us a line. It genuinely makes our day, and it often gives us ideas for how to make the tool better.
Reach us any time at [email protected]. We look forward to hearing from you.