If you have a question about BSKY Picker, an idea to share, or a business matter to raise, we would love to hear from you. The tool is built and looked after by a real team at Maetheon Limited in the United Kingdom, and reaching us could not be simpler.
We know that when something interrupts your giveaway, the last thing you want is a maze of forms and automated replies. So we have kept our contact options direct. Pick whichever suits you, and a person will get back to you.
How to reach us
The quickest ways to contact us are by email and WhatsApp.
For any enquiry, email us at [email protected]. Email works well for detailed questions, screenshots, account matters, and anything you would like a written record of. We check this inbox throughout the working day and aim to reply as soon as we can.
For business queries or support that need a faster response, message us on WhatsApp at +44 7988 748570. WhatsApp is ideal when you are mid-campaign and need a quick answer, or when you would rather have a short exchange than write a long email. Whether you are asking about features, partnerships, or technical help, this is the fastest line to the team.
Both channels reach the same team at Maetheon Limited, so use whichever feels more comfortable.
What we can help with
People get in touch with us about all sorts of things. Here are the most common reasons, so you have a sense of what we are glad to help with.
Using the tool. If you are not sure how to set up a filter, gather entries from a particular post, or run a draw with several winners, ask us. We are happy to walk you through it.
Technical problems. If something is not behaving as you expect, tell us what happened and, where you can, send a screenshot. The more detail you give, the faster we can find the cause and fix it.
Feedback and feature requests. BSKY Picker has grown because users told us what they needed. If you have spotted something that would make the tool better, your message goes straight to the people who build it.
Business and partnership enquiries. If you represent an agency, a larger brand, or you are interested in working with us in another way, reach out and we will point you to the right person.
General questions about Maetheon Limited. Curious about the company behind the tool, or want to confirm a detail before you start using BSKY Picker? We are happy to answer.
Which channel should you use?
Both our email and WhatsApp lines reach the same team, so you cannot go wrong either way. Still, a couple of pointers can help you get the smoothest experience.
Email at [email protected] suits anything detailed or anything you want kept on record. Account questions, longer explanations, attachments, and screenshots all work well by email. It is also the better choice when your enquiry is not urgent and you would rather lay everything out in one message.
WhatsApp at +44 7988 748570 is the right call when speed matters. If you are in the middle of running a giveaway, weighing up a paid feature, or you just want a quick yes or no, a WhatsApp message tends to get you moving again fastest. It is also handy for back-and-forth that would be slow over email.
Either way, you will be talking to people who know BSKY Picker inside out, not a generic help desk.
Business and partnership enquiries
We work with agencies, brands, and partners who use BSKY Picker as part of how they run promotions for their clients and audiences. If that sounds like you, we would be glad to talk.
Whether you want to discuss using the tool at scale, explore a partnership, or ask about something we have not built yet, email [email protected] or message +44 7988 748570 and mention that your enquiry is about business or partnerships. We will make sure it reaches the right person at Maetheon Limited and get back to you promptly.
Common Questions asked by users
How quickly will I get a reply? We aim to answer emails within one working day, and WhatsApp messages are usually quicker during United Kingdom working hours.
Is there a phone line? The fastest way to reach us is WhatsApp on +44 7988 748570, which covers both messaging and quick written queries for business and support.
Can you help while my giveaway is live? Yes. If you are mid-campaign and something is not working, message us on WhatsApp and tell us your deadline so we can prioritise it.
Who am I actually talking to? A real member of the Maetheon Limited team in the United Kingdom, not an outsourced script.
Do you charge for support? Helping you use BSKY Picker and resolving problems is part of the service. We will always tell you in advance if anything you ask about involves a paid feature.
Helping us help you faster
You do not have to do anything special to contact us, but a few small things help us give you a useful answer the first time.
Tell us what you were trying to do and what happened instead. If you are reporting a problem, a screenshot or a short description of the steps you took makes a real difference. If your message is about a particular giveaway, mentioning the post or campaign helps us find it quickly. And if there is a deadline attached, say so, because we will do our best to fit around your schedule.
None of this is required. Even a one-line message gets a reply. These details simply save everyone a round of back-and-forth.
A note on trust
When you contact us about an account or a campaign, you may need to share some information so we can help. We treat anything you send with care and only use it to assist with your enquiry. We will never ask you for your Bluesky password, and we will never request payment details over WhatsApp or email out of the blue. If a message claiming to be from us ever feels off, contact us directly using the details on this page to check.
You can read more about how we handle information in our Privacy Policy.
Our response times
We are a focused team, which means your message reaches someone who actually knows the product rather than a call centre reading from a script. We aim to respond to emails within one working day, and WhatsApp messages usually get a quicker reply during working hours in the United Kingdom.
If you message us outside working hours or over a weekend, do not worry. Your message will not get lost, and we will get back to you as soon as we are back at our desks. If your enquiry is tied to a live campaign, mention the timing and we will treat it with the urgency it deserves.
About the team you are contacting
BSKY Picker is owned and powered by Maetheon Limited, a software company based in the United Kingdom. When you contact us, you are reaching the same people who design, build, and maintain the tool. That matters, because it means the person answering your question understands how BSKY Picker works at a level a general support agent never could.
It also means your feedback has somewhere to go. Ideas that come through our email and WhatsApp channels are read by the team and feed directly into what we build next. Several features in BSKY Picker exist today because a user took a moment to tell us what they wished the tool could do. If you have a thought, we want to hear it.
The details, in one place
Here is everything you need to reach the BSKY Picker team at Maetheon Limited.
Email: [email protected] WhatsApp (business queries or support): +44 7988 748570
BSKY Picker is owned and powered by Maetheon Limited, a software company based in the United Kingdom. Whether you are running your first giveaway or your hundredth, we are here to make sure it goes smoothly. Send us a message any time, and let us help you pick your next winner the easy way.
We genuinely enjoy hearing from the people who use BSKY Picker, so do not hesitate to reach out, even if it is just to say hello or tell us how a campaign went.